Quote Originally Posted by koØm View Post

tl:dr Spectrum TEKs are nothing more than "Like-4-Like" part swappers with very little in depth training past how to turn a 7/16 box wrench.
One of the area's ham radio cronies works for TW/Spectrum as a line tech.

He is VERY knowledgeable about telecommunications tech, engineering and problem resolution. Of course, he's of the old guard which commands a higher rate of pay than modern-day read-from-the-script support people. You gets what ya pays for.