Yea that is probably true. I've just had such problems with other vendors and those guys seem to always come through. I'm not a fanboi. Just appreciate the lack of hassle.
ive had good luck with dxeng and r+l both. I could easy drive to R+L but order online to avoid sales tax and normally here next day. other places i have ordered from seems to take a few days.
also seen you on ft8 the other day..... well at least someone was working you.