I have an old vintage Zippo wick type lighter from the late 1940's. Unfortunately it was falling into a state of disrepair. The flint wheel would no longer turn and the case had a very loose hinge which was about to go. So I remembered Zippo guarantees all of its lighters for life. So, I sent it off to Zippo with an explanation. Yesterday I got a package from Zippo. What a nice repair job they did. First they fixed the hinge so it opens and closes up fine now. They also buffed and polished the case. They also fixed the flint wheel and they replaced the wick and packing. In addition they also sent me a brand new insert and a package of flints. They even packed the old lighter in a brand new gift box. In other words they went beyond just fixing the lighter and included replacement parts, replacement insert, cleaning, polishing... It's great to do business with a company that stands by its product and is willing to go out of its way to assure complete customer satisfaction. I wish more companies would take Zippo as a role model and offer that kind of customer support. Rest assured I will definately buy their products in the future should the need arise.