But not to the tune of $195.00 / year.....
After identifying myself and my account to the computer system, I said, "I Would Like To Speak With An Agent", after a brief hold, the call center person picks up and, I say, "Cancel my subscription and send me a pro-rated bill for the service covering 12/16/2014 until today." The call center person says, she doesn't have the tools to close my account so, she has to transfer me to another department.
After the validation process, the person in the "Customer Care" asked how they could help me today?
My reply, "Cancel my subscription and send me a pro-rated bill for the service covering 12/16/2014 until today."
CC: "You are not happy with the service?"
Me: I really like the service but, I don't like it $195.00 worth, "Cancel my subscription and send me a pro-rated bill for the service covering 12/16/2014 until today."
CC: "Let's see if we can find you a Promotional offer,.........We can offer you a year of service for $115 for a year".
Me: "That's still too much, Cancel my subscription and send me a pro-rated bill for the service covering 12/16/2014 until today."
CC: Oh, I see that we have a six month offer for $25 plus taxes and fee, it comes to $35.00 and it will auto renew at the rate of $115.00 at the end of the six month period.
Me: "Okay, I'll take that plan, when does it auto renew?"
CC "On June 22, 2015", can I have your credit card information......"
Done deal, unfortunately, I have to go through this twice a year and, I have done so for the last three years.
Would you pay $195.00 to listen to the radio in your car?
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Originally Posted by KJ6BSO
