Out of memory errors..

[W4GPL]

Hey gang..

Just a FYI -- we're getting a lot of out of memory errors.. I'm still trying to track down why MySQL is running itself into the ground all this sudden, but I've yet to find the culprit. This is causing the site to crash now and again.. I'll keep you updated as I have more information.

I've tuned back some of the MySQL memory usage.. hopefully that will solve the problem for now.

[X-Rated]

I was hoping to hear you are out of memory errors.

[NQ6U]

I have out of memory errors quite frequently. And I ain't talkin' about my computer.

[W4GPL]

Emily R: Hello, thank you for contacting SoftLayer. How can I help you today?
Jeff Iddings: I'm interested in upgrading my server's RAM, but upgrade site won't let me do so.. can my server not handle anymore RAM?
Emily R: One moment while I look into this please.
Emily R: We can do this manually
Emily R: How much do you want in total?
Jeff Iddings: Another 2GB - but can you do any better on the price?
Emily R: I'm checking on this now
Emily R: Checking on the RAM pricing
Emily R: The next step up is 8GB (you have 4GB and it can't take 6GB)
Emily R: So you'd need to add 4GB additional RAM.
Jeff Iddings: Ugh.
Emily R: I can give it to you for $40. The list price is $60.
Emily R: monthly...
Jeff Iddings: No way.
Jeff Iddings: I can get a whole new server elsewhere for less than I'm paying now with that much RAM.
Jeff Iddings: as I can't step up to 6GB (as the portal says I can), I'll do 4GB for $20/mo, no more.
Jeff Iddings: Or else I'm going shopping.
Emily R: I will evaluate the whole server pricing because I can't do $20 on the RAM but let me see if I can reduce something else that you already have
Emily R: Right now you're getting $20 off the server and 4IPs for free, which are $4. If you were to order the server today, the cheapest we could offer it would actually be higher than what you are paying now.
Emily R: But, I can do the 4GB RAM at $32/month additional and that's the absolute rock bottom lowest
Jeff Iddings: If you charge me $32 a month for the RAM I really do need, I assure you that will push me into shopping for a new server this month -- maybe it won't be with Softlayer. Is $12 worth losing a long time customer over?
Jeff Iddings: It's a commodity, of course you can offer it at any price you all choose.
Emily R: I don't think it is worth losing you as a customer, no
Emily R: I can't offer it at any price I choose, my job would be at risk
Jeff Iddings: I'm speaking the collective 'you' -- not you.
Jeff Iddings: Softlayer, I mean.
Emily R: But, I can tell my boss you are planning to leave us because of $12
Jeff Iddings: Well it's not because of $12, it's because of the total..
Jeff Iddings: Yeah, if you want to escalate it to someone..
Emily R: I'll do that for sure. I'm going to open a ticket regarding this and will update you within the ticket as soon as I have an update.
Jeff Iddings: I can hardly afford what I have now. I'm sorry for giving you a hard time about it.
Jeff Iddings: Thank you.
Emily R: No worries, I understand.
Emily R: You're welcome!
Jeff Iddings: Alright, I'll keep an eye on that.
Jeff Iddings: Need anything else from me?
Emily R: Not at the moment, just keep an eye out for the ticket updates
Jeff Iddings: thanks again

Guess who is paying $20 a month?

[NQ6U]

Nice work!

[W4GPL]

Score one for being a colossal pain in the ass!

[kf0rt]

Renting RAM? Whoda thunk it?

[NA4BH]

Nice !!!!

Is that a Speedo on the penguins face?

[ad4mg]

Having spoken with Jeff by phone a number of times, I could hear him reciting that word for word in my head as I read it. The poor woman never had a chance!

[KG4CGC]

See. Being an ass on the phone isn't the default but for some reason, and I hear this all the time from friends who have worked in customer service, too many people think they are supposed to yell and be abusive to the customer service rep on the phone when they call.