ADT Security a well known and "trusted" company throughout the USA and elsewhere, I suppose. Let me preface this by saying that ADT is the best company you could ask for to ensure your safety and security. You could not ask for better.
That is until your system goes down.
My security system was taken out by a direct lightning strike on Tuesday 7/5/11 (early evening). ADT was phoned immediately and told of the problem. The fastest response I was told would be sometime Friday. They were told that was unacceptable, but they had me by the short hairs. Friday the service tech shows and tells me exactly what I already knew, IT'S DEAD. He tells me that he just emailed his boss about the problem and that I should be hearing from a representative in a few hours about replacing the system. Nothing happened. I called ADT Saturday and asked what was going on, the reply, I don't see anything in your file about the call. Hmm, the tech knew about it and came to look at the system. I asked them for a response to the problem on that Saturday. They told me "they/sales" only work Monday thru Friday 8-5. Pissed, I asked for the sales rep to call me at 8:30am Monday (this was the only thing they got right). I asked them to come out immediately, they told me they were booked and could come out Tuesday afternoon. I said fine.
In the mean time I found a local company that has been in business for 35+ years (I have known the owner for 37 years). They were at the house within 30 minutes of my initial call. They showed me what they had to offer and the price. DAMN....... I now have 10 times the security at 2/3 monitoring cost. I now have video, online live monitoring, and can tell when the cat takes a shit in the yard.
THANK YOU ADT FOR UPGRADING MY SECURITY.
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Originally Posted by n2ize
