My Airline experience 12/21/10

[NA4BH]

After having the day start from #1 Airport with the
in-bound flight delayed from #2 Airport, then delayed again on the tarmac, all
while losing time between connections. No problem I said, depending on
what gate we arrive at it shouldn't be that big of deal. We came to the
"B" concourse (on the end) with the connecting flight on the "D"
concourse (on the end). All that could be done was to be in a hurry and
try to make the flight. Well, I made it, just in time and was greeted by
Xxxxx. Since I was one of the last to board, I asked Xxxxx if I could
sit in seat 1A or 1B (since my seat was 2D. He quickly stated that since
"I was as late as I was" that I needed to sit in the back of the plane.
I told him I was late because of XYZ Airline and no other reason and where my
original seat was. I need to balance the weight he said. I then asked
him where he wanted me to sit. He said row 12, so off I went. I haven't
had too many bad experiences with XYZ Airline in the 10 years that I have been
flying with you. But this one took the cake. How can some one that deals
with the public be so narrow minded? He did not know of my experience up
to the point of contact, nor did he seem to care. He assumed that I was
at a bar, restaurant, or decided to push the envelope and arrive at the
airport with just enough time to make the flight. Or maybe it was
because I was in jeans and a flannel shirt, not a coat and tie. Then it
dawned on me, XYZ Airline trains their employees for emergencies, dealing with
rude customers (something I admire them for), but don't train them in
what to say to customers that have been put in a situation that is out
of their (customer) control. Had he said something like, "Glad you made
it. For some reason more people have seats booked towards the front of
the plane and I need to balance out the load. Can I ask you to sit in
the back". Had something like this occurred, I would not be writing this
email. I hate to complain about things like delayed flights or lost
luggage, things just happen sometimes. But when I am treated like this,
I DO COMPLAIN. XYZ Airline should look into training the Staff in "What you
say, says more than you realize".

Thanks, Bob Harrison



The Corporate Rep has since tried to smooth things over with a travel voucher and the assurance that they would pursue employee training to avoid future occurrences like this.

This we shall see. Fsck, I love flying. (Names left out on purpose)

EDIT TO ADD: I forgot to remove my name. DAMN......

[kc7jty]

Did you get groped or irradiated?

[KG4CGC]

Smug little employee with little else to bring him joy in life.

[NA4BH]

Did you get groped or irradiated?

Yep, they got a picture of the "Bobsled".

[KG4CGC]

Yep, they got a picture of the "Bobsled".

True Story.

[VE7DCW]

We should be back to the days depicted on an old poster I had on my wall when I was a kid..... you know,the one with two ducks together and the slogan "Fly United"

.....was simpler in the old days

[suddenseer]

There was a day that I would fly fro Day to Atl cause it was fast & cheap. My last 3 trips I did the 8 hour drive.

[KA5PIU]

Hello.

At this point the airlines have worked the employees to death for little pay.
Customer service is a priority however they do want to do their job as instructed.
Sitting in the back of the plane should not be that big a deal.
Me? I was finally on another domestic flight after a long time on non public flights, personal.
My flight on Southwest was insane!
When I got done I had just about everyone singing!
We landed at the airport happy after taking off in the average mood.
And on the return flight, later that day, I started in again and the same thing happened.
One male flight attendant was a bit confused and concerned so I told him to think about the history of Southwest and to think about the start of the airline.
I then pointed out that the airline put all of its flight attendants in miniskirts back then and I did not think he would look good in one!
He turned red and went off someplace. ;)

[WØTKX]

Was it a song in German? :roll:

[W3WN]

Was it a song in German? :roll:

Arabic with a Tex-Mex accent.