After having the day start from #1 Airport with the
in-bound flight delayed from #2 Airport, then delayed again on the tarmac, all
while losing time between connections. No problem I said, depending on
what gate we arrive at it shouldn't be that big of deal. We came to the
"B" concourse (on the end) with the connecting flight on the "D"
concourse (on the end). All that could be done was to be in a hurry and
try to make the flight. Well, I made it, just in time and was greeted by
Xxxxx. Since I was one of the last to board, I asked Xxxxx if I could
sit in seat 1A or 1B (since my seat was 2D. He quickly stated that since
"I was as late as I was" that I needed to sit in the back of the plane.
I told him I was late because of XYZ Airline and no other reason and where my
original seat was. I need to balance the weight he said. I then asked
him where he wanted me to sit. He said row 12, so off I went. I haven't
had too many bad experiences with XYZ Airline in the 10 years that I have been
flying with you. But this one took the cake. How can some one that deals
with the public be so narrow minded? He did not know of my experience up
to the point of contact, nor did he seem to care. He assumed that I was
at a bar, restaurant, or decided to push the envelope and arrive at the
airport with just enough time to make the flight. Or maybe it was
because I was in jeans and a flannel shirt, not a coat and tie. Then it
dawned on me, XYZ Airline trains their employees for emergencies, dealing with
rude customers (something I admire them for), but don't train them in
what to say to customers that have been put in a situation that is out
of their (customer) control. Had he said something like, "Glad you made
it. For some reason more people have seats booked towards the front of
the plane and I need to balance out the load. Can I ask you to sit in
the back". Had something like this occurred, I would not be writing this
email. I hate to complain about things like delayed flights or lost
luggage, things just happen sometimes. But when I am treated like this,
I DO COMPLAIN. XYZ Airline should look into training the Staff in "What you
say, says more than you realize".
Thanks, Bob Harrison
The Corporate Rep has since tried to smooth things over with a travel voucher and the assurance that they would pursue employee training to avoid future occurrences like this.
This we shall see. Fsck, I love flying. (Names left out on purpose)
EDIT TO ADD: I forgot to remove my name. DAMN......
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