Comcrap? Not bad. Maybe that's why they've suddenly adopted the service name "Xfinity" around here.Originally Posted by W2IBC
They really gave themselves a black eye when they absorbed some of the old Adelphia franchises a few years back. I come home from work one Friday evening, there's an "authorized contractor" truck on the pole right in front of the house (looked like a fly-by-night operation too, but I digress). I ask the guy what he's doing, he tells me they're checking the wiring now that Comcast owns the Adelphia franchise for Mt. Lebanon.
Only I don't live in Mt. Lebanon, I live in Castle Shannon. Well, except for the last 10 feet of my back yard. Anyway, we're on DirecTV at the time, so I don't pay much attention.
3 hours later, my next door neighbor (she's in her late 70's) comes over and asks if I can help her husband. Seems they're cable suddenly went out, and he's giving himself a stroke dealing with support. Having a thick Eastern European accent from The Old Country doesn't help. I don't get much done except a promise that Support will look into the matter... 8 AM Monday morning.
Then we start hearing from some of the other neighbors.
Seems that Fly-By-Night Contractor didn't notice, when he crossed the borough line (or didn't care). [It's not like there's, say, a BIG sign or anything...] And since the line numbers on the poles in Castle Shannon matched the valid numbers he was supposed to have for Mt. Lebanon... he reported the entire neighborhood as cable thieves and had the service to 3 dozen homes shut off.
And they didn't want to do anything to fix THEIR contractor's mistake until Monday morning.
Fortunately for the neighborhood, I had an ace in the hole. Seems there's a ham working in Comcast tech support (on the broadband side, though... and that was out too). I made a phone call, he called a supervisor, and at 11:30 that night, there was a real Comcast truck in front of the house.
Nobody ever officially apologized for the little error... imagine that.
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