W3WN
10-26-2009, 01:25 PM
Out of idle curiousity, has anyone been experiencing problems with outgoing Comcast E-Mail the last few days?
Here's what happened:
I had a call from Bill W3WH on Friday. Seems that he suddenly could not send e-mail from either his home (M$ Outlook) or business (Outlook Express) mailboxes. Had a chance to go over to his place last night, no changes to the configuration on either email client. (I'm sure, as I set them up on his laptop a few months back). At first (roughly 5 PM EDT) everything appeared OK, so I went on to help him with a different problem (getting his laptop to talk with his Elecraft K3).
Before I left (circa 6:15), I double-checked his email... and once again, neither could send. Receive fine, but not send. Couldn't ping either outgoing email server, either. Figured it was a Comcast problem.
Got home about 7. Checked my email around 9:30 One test email (Outlook) came through with a timestamp of 7:11 PM.
The other test email? Came through at 1:50 PM today.
Bill called Comcast support. First tier support told him that there was nothing, nothing, not a thing wrong with their servers, no nothing, nothing at all. Obviously the problem was with his email clients, so he should uninstall & reinstall them, and all would be just peachy keen! Yeah, right.
Meanwhile, back at the ranch, I've learned that my father-in-law and my sister-in-law, both Comcast users, have been having the same problems the last few days. KB3ERQ, who has the cubicle next to me, told me that he was in a conversation with a neighbor yesterday, who is also a Comcast subscriber, and HE had the same problem as well.
Sure odd that four different people in four different Comcast-served communities would suddenly have the same problem with their email packages, isn't it? Incidentally, the in-laws use Comcast's own web-based email client.
So I'm wondering if anyone else has had the same thing happen.
...oh, and don't worry about Bill. We've contacted a club member who's on the "inside" at Comcast. His first response to what first tier support said can't, or shouldn't, be repeated here. Suffice to say it involved the waste products of male bovines & leave it to your imagination...
Here's what happened:
I had a call from Bill W3WH on Friday. Seems that he suddenly could not send e-mail from either his home (M$ Outlook) or business (Outlook Express) mailboxes. Had a chance to go over to his place last night, no changes to the configuration on either email client. (I'm sure, as I set them up on his laptop a few months back). At first (roughly 5 PM EDT) everything appeared OK, so I went on to help him with a different problem (getting his laptop to talk with his Elecraft K3).
Before I left (circa 6:15), I double-checked his email... and once again, neither could send. Receive fine, but not send. Couldn't ping either outgoing email server, either. Figured it was a Comcast problem.
Got home about 7. Checked my email around 9:30 One test email (Outlook) came through with a timestamp of 7:11 PM.
The other test email? Came through at 1:50 PM today.
Bill called Comcast support. First tier support told him that there was nothing, nothing, not a thing wrong with their servers, no nothing, nothing at all. Obviously the problem was with his email clients, so he should uninstall & reinstall them, and all would be just peachy keen! Yeah, right.
Meanwhile, back at the ranch, I've learned that my father-in-law and my sister-in-law, both Comcast users, have been having the same problems the last few days. KB3ERQ, who has the cubicle next to me, told me that he was in a conversation with a neighbor yesterday, who is also a Comcast subscriber, and HE had the same problem as well.
Sure odd that four different people in four different Comcast-served communities would suddenly have the same problem with their email packages, isn't it? Incidentally, the in-laws use Comcast's own web-based email client.
So I'm wondering if anyone else has had the same thing happen.
...oh, and don't worry about Bill. We've contacted a club member who's on the "inside" at Comcast. His first response to what first tier support said can't, or shouldn't, be repeated here. Suffice to say it involved the waste products of male bovines & leave it to your imagination...