W3WN
09-28-2012, 08:53 AM
The sales, marketing, and executive staffs at my company have had PDA's of one sort or another for years.
For the last 4 - 5 years or so, they've been using Blackberry's. However, due to various problems with RIM, the BES server, and the current telephone provider (Sprint, I believe), we started the switch to the new iPhone 5 as of this morning.
It hasn't gone easy.
For one thing, Verizon screwed up. We were supposed to have 48 delivered, pre-configured, and pretty much ready to go except for some customization. We got 48. They weren't preconfigured right or at all. My boss and KB3ERQ basically spent all day yesterday cooped up in a conference room with 2 Verizon tech's getting that sorted out.
So this morning, they're trying to start distributing the things. Because the preconfig wasn't done right, on every phone deployment, a call has to be made to Verizon tech support to get certain features activated. Every call goes to a different person and possibly a different call center, so there's a 5 minute explanation as to why the call is being made and who is calling. Sometimes a call has to be terminated and restarted because the person on Verizon's end either doesn't understand what's going on, or wants to follow a script and not do what our guys were told to tell them to do.
And it doesn't help that every phone requires an iTunes account in order to use the Apple store, so that we can purchase apps for them. Some of our users don't have iTunes accounts; others have personal ones that they want to tie to the business phone; and some don't want to share their personal accounts with the business phone.
It's all convinced me of one thing: I don't need one, and I don't want one!
For the last 4 - 5 years or so, they've been using Blackberry's. However, due to various problems with RIM, the BES server, and the current telephone provider (Sprint, I believe), we started the switch to the new iPhone 5 as of this morning.
It hasn't gone easy.
For one thing, Verizon screwed up. We were supposed to have 48 delivered, pre-configured, and pretty much ready to go except for some customization. We got 48. They weren't preconfigured right or at all. My boss and KB3ERQ basically spent all day yesterday cooped up in a conference room with 2 Verizon tech's getting that sorted out.
So this morning, they're trying to start distributing the things. Because the preconfig wasn't done right, on every phone deployment, a call has to be made to Verizon tech support to get certain features activated. Every call goes to a different person and possibly a different call center, so there's a 5 minute explanation as to why the call is being made and who is calling. Sometimes a call has to be terminated and restarted because the person on Verizon's end either doesn't understand what's going on, or wants to follow a script and not do what our guys were told to tell them to do.
And it doesn't help that every phone requires an iTunes account in order to use the Apple store, so that we can purchase apps for them. Some of our users don't have iTunes accounts; others have personal ones that they want to tie to the business phone; and some don't want to share their personal accounts with the business phone.
It's all convinced me of one thing: I don't need one, and I don't want one!