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View Full Version : The power of bitch


kc7jty
10-30-2011, 06:57 PM
So I'm on this one year long promotional deal from Time Warner Cable where I get $52.99/mo broadband internet service for $39.99/mo. The time's up limit gets close so I call them to drop down a level but wish to do it in 3 weeks. "Sorry sir, we can only change the service the day you call."
Hey, no problem, I'll call back in 3 weeks, BTW, what is the cost of the lower service?

"$34.99/mo sir"

OK, thank you.

[3 weeks pass]

Hi, I wish to downgrade my service...
"That'll be $39.99/mo sir"

Oh yeah!?, I guess it went up since I called last... OK, I'll take it.

[a few days pass]

Hi, I was told 3.5 weeks ago basic service would be $34.99/mo to downgrade, then when I called 3 weeks later to do it, it was $39.99/mo which I accepted, but it has been wearing on me. Did the rate go up $5 for everyone in that 3 week window or is it just for me, what's going on here?

"Uh... ah, UH... let me check on that sir"
"Looks like whoever gave you that rate got it wrong but I can give you another 12 mos on the higher speed for the same $39.99 rate you've been paying if you agree to auto pay from your credit card (which means no more paper bills in the mail box)."

OK (sweetie), we got a deal.
KG4CGC
10-30-2011, 07:26 PM
They have to stay on script or face an earwig in the manager's office.
kc7jty
10-30-2011, 09:08 PM
Still a rip:
http://www.speedtest.net/result/1564421654.png
KG4CGC
10-30-2011, 09:38 PM
http://www.speedtest.net/result/1564570976.png
kc7jty
10-30-2011, 10:01 PM
http://www.speedtest.net/result/1564570976.png

What's that costin ya?
kb2vxa
10-31-2011, 12:38 PM
Eh, not bad for ten bucks a month. http://results.speedtest.comcast.net/result/94591582.png
KG4CGC
10-31-2011, 01:05 PM
What's that costin ya?With the TV and movie package, the internet is about 50. Everytime we try to get rid of movie channels, they give us the old rate again. Just keep calling them every year or whenever the 'special' is up and you'll get the 'special' rate.
kc7jty
10-31-2011, 01:48 PM
Eh, not bad for ten bucks a month. http://results.speedtest.comcast.net/result/94591582.png
Got to be a promo.
kc7jty
10-31-2011, 01:49 PM
With the TV and movie package, the internet is about 50. Everytime we try to get rid of movie channels, they give us the old rate again. Just keep calling them every year or whenever the 'special' is up and you'll get the 'special' rate.
Have to remember that.
KG4CGC
10-31-2011, 01:51 PM
Have to remember that.Well yeah and tell them you want to get rid of it.
Back in the old days of dial up, LOL! I used to get free connectivity through AOL 2/3rds of the year.
n2ize
10-31-2011, 06:50 PM
If I want to I can get free Internet access. There's at least 2 open access points nearby with strong signals.
kb2vxa
11-01-2011, 10:02 AM
Quote Originally Posted by kb2vxa
Eh, not bad for ten bucks a month. http://results.speedtest.comcast.net...t/94591582.png

JTY: "Got to be a promo."

Er, no, the landlord has the place wired up the wazoo. (;->)